You may return most purchases made from our website for 21 days from the date you receive them for refund to the original payment method based on tracking information delivery date. This allows for transit times, and purchases made over a weekend and items that may not ship right away due to backorders or delays, so you always have a full 3 weeks to evaluate your purchase once received. Some exclusions may apply. See below for details.
In many cases this may be longer than 30 days from your purchase date. We feel this is a more fair policy to all than a simple 30 window from purchase and gives everyone the same evaluation period.
To be eligible for a return, your item must be unused (not installed) and in the same condition that you received it. It must also be in the original packaging.
Custom, made-to-order items cannot be canceled or refunded once production on them has begun and a scheduled date has been given. This mainly concerns bumpers (ie ADD), but can include other items. Please feel free to inquire prior to purchase if this is a concern.
We do not accept returned products that are hazardous materials, or flammable liquids or gases.
Items that are returned damaged or used, or past/excluded from the return policy, will be returned/refused at your expense.
We reserve the right to charge a restocking fee on certain items. Please feel free to ask us ahead of time if this is a concern. Additionally, if you return an item that you received a "Free Shipping" promotion on, we will deduct the actual shipping cost we paid to ship the item to you from your return.
Credit card transaction fees of 3%-4% on all orders are non-refundable. (This fee can be avoided in the case of opting for in-store credit versus credit card refund for most returns.)
If you have questions about a return or issue you are having. Please reach out to us so we can attempt to solve the issue. Our number one goal is to make our customers happy. In some cases, we may be able to offer an exchange, replacement or store credit if you have a situation that falls outside the return window on a case-by-case basis.
We understand that you may receive our product as a gift. Contact us by Jan 8th and we will do our best to accommodate you. We may be able to offer you an exchange, replacement or credit at our sole discretion depending on the product/situation.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Vehicle Computer Handheld Vehicle Programmers (Ex: SCT, Diablosport, etc)
- PCM Calibration Devices (ex: Dashbridge CX)
- [Note: The Dashbridge CX devices are available to Rental and would receive a full refund of the deposit once returned. This would apply to any such device if it is a "Rental/Loaner" based on the stated amount of the deposit to secure it.]
- Calibration Vouchers, and kits including them (Ex: Roush Calibration Numbers/Cards, Performance Pacs, etc)
- Custom Made to Order Items (ie ADD Bumpers), including "Limited Run Pre/Re-Order", "Last Call Preorders" and Discontinued items.
The following items are non-returnable due to size, cost of freight, and possible damage from return shipments.
- Fender Flares
- Running Boards
- Bumpers (Add, etc)
- Additional Oversized Items May Apply (Please inquire if you have questions regarding a specific item)
There are exceptions made in some extenuating circumstances. Please contact us if you believe an error was made on our part or if you have questions prior to making a purchase.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Orders on most items can be cancelled as long as they have not yet shipped, and as long as they are not a special-order or made-to-order item.
If the item is being shipped from another location, cancellation may not be possible even it has not yet shipped.
If we are able to cancel your order, you will still be charged a minimum cancellation fee of 5% to cover credit card processing fees incurred on your behalf, as well as handling of the canceled item(s). This cancellation fee will be deducted from the refund total owed to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, store credit or gift card, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale/Clearance/Discontinued/Open box items
Only current items may be refunded, unfortunately clearance sale items, or open box items, cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Specialty Performance Vehicles LLC, 704 South State Road 135, STE D #379, Greenwood IN 46143, United States.
All Products are sold AS/IS and any Warranties are expressly provided by the manufacturer of that specific product if available. If beyond the return period, please contact that manufacturer directly for information on warranty or replacement service.
To return your product, you should mail your product to: Specialty Performance Vehicles LLC, 704 South State Road 135, STE D #379, Greenwood IN 46143, United States
You will be responsible for paying for your own shipping costs for returning your item unless it was our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We reserve the right to change or make exceptions to this policy at any time.