Refund policy

Returns

You may return most purchases made from our website for 21 days from the date you receive them for refund to the original payment method based on tracking information delivery date. This allows for transit times, and purchases made over a weekend and items that may not ship right away due to backorders or delays, so you always have a full 3 weeks to evaluate your purchase once received. Some exclusions may apply. See below for details.

In many cases this may be longer than 30 days from your purchase date. We feel this is a more fair policy to all than a simple 30 window from purchase and gives everyone the same evaluation period.

To be eligible for a return, your item must be unused (not installed) and in the same condition that you received it. It must also be in the original packaging.

Custom, made-to-order items cannot be canceled or refunded once production on them has begun, and a scheduled date has been given. This mainly concerns bumpers (ie ADD) but can include other items. Please feel free to inquire prior to purchase if this is a concern.

We do not accept returned products that are hazardous materials, or flammable liquids or gases.

Items that are returned damaged or used, or past/excluded from the return policy, will be returned/refused at your expense.

Restocking/Return Fees

We reserve the right to charge a minimum 10% restocking fee on all items returned for a refund to the original form of payment. (This fee can often be avoided in the case of opting for in-store credit or exchange versus original payment method refund for most returns.)

There are instances where an additional restocking fee may be charged over and above the standard 10% when outlined by certain non-SPV Parts manufacturers. Some manufacturers have a minimum restocking fee of 25% or more (ie: Putco, Rigid, etc) on drop-shipped items. Please feel free to ask us ahead of time if this is a concern. 

Additionally, if you return an item that you received a "Free Shipping" promotion on, we will deduct the actual shipping cost paid to ship the item(s) to you from your return.

If you have questions about a return or issue you are having, please reach out to us so we can attempt to solve the issue. Our number one goal is to make our customers happy. In some cases, we may be able to offer an exchange, replacement or store credit if you have a situation that falls outside the return window on a case-by-case basis.

Christmas Holiday

We understand that you may receive our product as a gift. Contact us by Jan 8th and we will do our best to accommodate you. We may be able to offer you an exchange, replacement or credit at our sole discretion depending on the product/situation.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Vehicle Computer Handheld Vehicle Programmers (Ex: SCT, Diablosport, Whipple, etc)
  • PCM Calibration Devices (ex: Dashbridge CX)
    • [Note: The Dashbridge CX devices are available to Rental and would receive a full refund of the deposit once returned. This would apply to any such device if it is a "Rental/Loaner" based on the stated amount of the deposit to secure it.]
  • Calibration Vouchers, and kits including them (Ex: Roush Calibration Numbers/Cards, Performance Pacs, Supercharger kits etc)
  • Custom Made to Order Items (ie ADD Bumpers), Limited Edition vehicle conversion kits Ex: "The Roush Bronco R Conversion Kit", "Limited Run Pre/Re-Order", "Last Call Preorders" and Discontinued items.

The following items are non-returnable due to size, cost of freight, and possible damage from return shipments.

  • Wheels/Tires 
  • Fender Flares
  • Racks
  • Superchargers
  • Exhausts
  • Bedcovers
  • Running Boards
  • Intercoolers
  • Bumpers (Add, etc) 
  • Additional Oversized Items May Apply (Please inquire if you have questions regarding a specific item)

There are exceptions made in some extenuating circumstances. Please contact us if you believe an error was made on our part or if you have questions prior to making a purchase. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Order Cancellations

If your order has not yet been processed or shipped, and as long as it is not a special-order or made-to-order item, we will do what we can to assist with cancellations requests when possible. Orders can rarely be cancelled on in-stock items because our shipping team ships out orders quicker than the requests can be processed. 

If the item is being shipped from another location, cancellation may not be possible even it has not yet showed shipped in the system.

If we are able to cancel your order, you will still be charged a minimum transaction fee of 5% to cover credit card processing fees and transaction fees incurred on your behalf, as these fees are nonrefundable to merchants. In some rare instances (i.e. Whipple calibrations and dropships), this transaction can be up to 10% when it is collected from both the manufacturer's system, as well as from ours. This transaction fee will be deducted from the refund total owed to you if you choose to cancel your order regardless of how quickly the cancellation request is made after the order is placed. 

If you are concerned about the shipping timeline for an item, please reach out to us ahead of time so we can confirm availability. Inventory quantities are subject to change without notice and fluctuate constantly, which is why we do not specifically note most items as "in-stock" or "out of stock." Some items may require an additional waiting period depending on processing times and availability through manufacturers. Order cancellations due to not wanting to wait on these items to process will still typically incur the nonrefundable transaction fees, but this is subject to change and exceptions.

If you opt for your refund as a store credit, we will not impose this fee against your refund total. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, store credit or gift card, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@spvparts.com.

Sale/Clearance/Discontinued/Open box items
Only current items may be refunded, unfortunately clearance sale items, or open box items, cannot be returned or refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@spvparts.com and send your item to: Specialty Performance Vehicles LLC, 4495 W Hunters Ridge Ln, Greenwood IN 46143, United States.

Warranty
All Products are sold AS/IS and any Warranties are expressly provided by the manufacturer of that specific product if available. If beyond the return period, please contact that manufacturer directly for information on warranty or replacement service. 

Shipping
To return your product, you should mail your product to: Specialty Performance Vehicles LLC, 4495 W Hunters Ridge LN, Greenwood IN 46143, United States

You will be responsible for paying for your own shipping costs for returning your item unless it was our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We reserve the right to change or make exceptions to this policy at any time.