Our policy lasts 21 days from date of delivery. If 21 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused (not installed) and in the same condition that you received it. It must also be in the original packaging.
Keep in mind, components of kits that are not otherwise sold individually on our site cannot be returned on their own seperately from the kit in which they were purchased.
We do not accept returned products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Vehicle Computer Handheld Vehicle Programmers (Ex: SCT, Diablosport, etc)
- PCM Calibration Devices (ex: Dashbridge CX)
- [Note: The Dashbridge CX devices are available to Rental and would receive a full refund of the deposit once returned. This would apply to any such device if it is a "Rental/Loaner" based on the stated amount of the deposit to secure it.]
- Calibration Vouchers, and kits including them (Ex: Roush Calibration Numbers/Cards, Performance Pacs, etc)
- Custom Made to Order Items, including "Limited Run Pre/Re-Order", "Last Call Preorders" and Discontinued items.
- Most "Oversized Freight" items
Our Return Policy also excludes any and all Addictive Desert Designs products listed on our web-store.
Please refer to our return policy page for more and complete details on what our return policy covers and excludes.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your item is defective, or you have not recieved it yet due to a backorder. Please contact us at 317-934-6778 or email at email@example.com prior to sending back. If it hasn't been recieved, we need to cancel it, not refund it.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Clearance/Discontinued/Open box items
Unfortunately clearance items, or open box items, cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Specialty Performance Vehicles LLC, 704 South State Road 135, STE D #379, Greenwood IN 46143, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All Products are sold AS/IS and any Warranties are expressly provided by the manufacturer of that specific product if available. If beyond the 30 day mark, please contact that manufacturer directly for information on warranty or replacement service.
NOTE: The system is set up to authorize a return number for simplicity to make returns simple for our customers. However, it is up to YOU to read the return policy and time limits. If you send an item back that is used, damaged or past the 21 days, it will be returned to you. We understand that it isn't your fault if the shipping carrier takes longer than the 21 days and we also won't hold against you the time on an item that may be on a backorder. For example. If you ordered an item 21 days before you recieved it, and requested the return within 21 days of that date of reciept and it meets the rest of the policy, we would still accept it. If you request a return past the 21 days recieved and send it back without reaching out to us, then we will refuse it and it will be returned to you.